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RightNow aims for fairer SaaS support licences
(ZD NET UK) - RightNow has introduced a new SaaS licensing model for its cloud-based customer support services that is designed to be more flexible and easier to understand for customers, and has challenged other providers to take the same approach.
The company unveiled a new customer Cloud Service Agreement (CSA) on [...]
Social CRM: Do Your Homework
(CLICK Z) - In the past six months, there has been an absolute explosion in the use of the term “Social CRM.” That makes right now a good time to take a look at how this term is used, and who means what by it. The difference between various offerings is huge, [...]
SaaS is new growth engine for Ramco
(INFORMATION WEEK) - In a short span of about two years, Ramco has achieved a customer base of over 150 with more than 2,000 users—an impressive figure for an Indian product company that has been using a new delivery model—SaaS.
“We are seeing a huge growth in demand from Indian SMBs, and expect demand [...]
Intelestream Creates Online CRM System Catering to the SMB Market
(INTELESTREAM) - The small to medium business, or “SMB,” market has become a hot spot for businesses taking off in 2010. And with these evolving SMBs comes the need for an online CRM system that fits the nature and mold of the specific operational model.
Customer relationship management, or “CRM,” professional services [...]
Top-30 UK Law Firm Nabarro LLP Completes Firm-Wide Deployment Of BigHand For BlackBerry®
Top-30 UK law firm Nabarro LLP deploys the BigHand for BlackBerry® Dictation App to 460 lawyers to help them get more documents drafted on-the-go and enhance client service.
(PRWEB) March 8, 2010 — BigHand, the leading voice productivity vendor in the global legal community, has today announced that Top-30 law firm Nabarro LLP has deployed BigHand [...]
Eze Castle Integration Named IT Support Company of the Year Finalist by MicroScope ACEs
Eze Castle Integration was named an “IT Support Company of the Year” finalist in the MicroScope Awards for Channel Excellence (ACEs) 2010. Eze Castle was selected as a finalist based on its premier IT service, broad product and solutions offering and focus on outstanding client service.
London (PRWeb UK) March 8, 2010 — Eze Castle [...]
CeBIT 2010: Is enterprise software dead?
(IT PRO) - It was bad news for enterprise software today, as experts from Adobe and Salesforce.com made the argument for the cloud at CeBIT.
The next 10 years will be remembered as the “decade when enterprise software died”, according to Salesforce.com’s European president Dr Steve Garnett, saying something “radical” was happening to [...]
SDL Receives Top Content Management Award for its Web Content Management and Structured Content Technologies Divisions
(TRADING MARKETS) - SDL, the leader in Global Information Management solutions, announced today that two of the company’s enterprise technologies divisions have been named in KMWorld’s annual “100 Companies That Matter in Knowledge Management” list. The award recognizes for the first time SDL’s Web Content Management Solutions for innovation in [...]
BBC claims angry iPlayer plugin mob ‘conflated’ open source term
(THE REGISTER) - The BBC has tried to draw a line under its decision to bar open source implementations of RTMP (real-time messaging protocol) streaming in the iPlayer, after The Register revealed the Corporation’s quiet switcheroo last week.
BBC online managing editor Ian Hunter claimed in a blog post today that the term [...]
2009 Is Another Record Year for Learning and Talent Management SaaS Leader Cornerstone OnDemand
(WIRELESS) - Cornerstone OnDemand Inc., the leading provider of on-demand learning and talent management software and services, today announced the company’s exceptional growth and strong performance in 2009 despite the global recession. The year ended with a strong fourth quarter, with new client bookings up 66 percent from Q4 2008. Today [...]
