CRM
Social CRM: Do Your Homework
(CLICK Z) - In the past six months, there has been an absolute explosion in the use of the term “Social CRM.” That makes right now a good time to take a look at how this term is used, and who means what by it. The difference between various offerings is huge, [...]
Intelestream Creates Online CRM System Catering to the SMB Market
(INTELESTREAM) - The small to medium business, or “SMB,” market has become a hot spot for businesses taking off in 2010. And with these evolving SMBs comes the need for an online CRM system that fits the nature and mold of the specific operational model.
Customer relationship management, or “CRM,” professional services [...]
Social CRM: Walk Before You Run
(CRM BUYER) - Had a meteor hit the Dulles Westin outside of Washington, D.C., two weeks ago, it would have set social CRM back 10 years. That meteor, in addition to melting a lot of snow, would have vaporized in a trice the vast majority of the world’s serious thinkers on [...]
CRM’s Identity Crisis: Duplicate Contacts, Part 2
(COMPUTER WORLD) - At the core of customer relationship management is “who am I talking with?” In a simple SFA or CRM system, it’s obvious: you called them, or they called you. But in Enterprise CRM, it’s tricky to identify exactly whom the interaction is with, and every new data source seems [...]
Web Based CRM - Automates Sales Processes
(NEW DESIGN WORLD) - Advent of web based CRM software has now created a new revolution in the customer care sector of the business enterprises. Through automated sales processes and improved customer management solutions, the system helps large, medium and small businesses run efficiently.
Improved Workflow through Efficient Customer Relationship Management
Web CRM [...]
The 3 Threats to Social CRM
(CRM) - Two years ago it was all about experimentation and discovery. Companies were thinking about blogs and looking at forums, dipping a toe where it seemed appropriate. One year later, the buzz was about monitoring and finding out what customers were saying before an incident like “Motrin Mom” could take [...]
A bad day for the giants in CRM?
(sic to 11.00PM on Saturday 13th February. The second related to the £709 million lawsuit BSkyB had just won a substantial part of against EDS (now part of HP).
First, lets take that Salesforce.com email. Are they shutting down from 06.00 until 23.00, or from 18.00 to 23.00, or from 06.00 to 11.00? [...]
Traditional CRM Is Not Delivering Desired Customer Experience Transformation
(MARKET WATCH) - Customer experience transformation is rapidly becoming a key business differentiator in the battle to retain customers and grow revenues and wallet share. But many businesses have yet to rise to this challenge, due to constraints imposed by their legacy Customer Relationship Management (CRM) platforms. As a result, they continue to focus on [...]
CRM Software & Application Management Services Market 2007-2010 - Bundled Report- By Bharatbook
(PR MINDS) - Increase of investments in improving customer service, productivity of customer-facing employees, marketing automation and sales force automation are driving sales of CRM applications.Further, the recent slowdown in the US economy creates opportunities for CRM vendors as companies are in a cost-cutting mode and are forced to rethink how [...]
BSkyB beats HP in outsourced CRM suit
(ZDNET UK) - On Tuesday, Mr Justice Ramsay found in the Royal Courts of Justice that EDS “had lied to Sky in order to secure a contract”, according to a statement released by BSkyB. HP, which bought EDS in 2008, said in its own statement that it would be seeking permission [...]
