CRM
CRM Week in Review: The Changes in CRM
(TMC) - CRM continues to be an effective tool for a number of different sales activities, yet the potential for so much more already exists. Best-in-Class organizations are taking Inside Sales to a whole new level by deploying tools that do more than store and report on data. New CRM software [...]
Autobase Reports Record Deployment of Automotive CRM for Q2
(FINANCIAL POST) - Autobase, Inc., the premier provider in automotive CRM for auto dealers nationwide, and a division of Dominion Dealer Solutions, today announced a record number of product installations for the second quarter of 2010.
As auto dealers [...]
Orbitz names Orton CMO, citing CRM experience
(DM NEWS) - Online travel company Orbitz Worldwide hired Chris Orton, former senior director of Internet marketing at eBay, as its CMO July 6. His appointment is effective immediately.
Orton is overseeing Orbitz’s marketing divisions – online, offline, CRM and e-mail – with the vice presidents of each unit reporting directly to [...]
How to Make Your Business Recession Proof With CRM Systems
(BOOST NEWS) - Installing an efficient CRM system is probably one of the most critical decisions any business can take. Ironically, most companies do not know what business CRM really means.
What It Means
CRM stands for customer relationship management yet this alone is not enough to define what such systems do for a [...]
CRM Technology for Travel: HITEC 2010 in the Cloud
(HOSPITALITY NET) - The “cloud” was certainly a popular topic at this year’s Hospitality Industry Technology Exposition & Conference (HITEC) in Orlando, Florida. It seems that many vendors are touting that their solutions are now “in the cloud” and therefore are offering all the benefits that come with this technology. But, [...]
Using Social CRM to Engage With Your Customers
(CMS WIRE) - One of the biggest buzz words floating around organizations today is Social CRM. You don’t have to look very hard to find an article that discusses what it is and how it differs from traditional CRM. But once you know what it is, what exactly can you do with [...]
Failed CRM implementation finally costs HP $465 million in damages
(CUSTOMER THINK) - EDS’s failure to deliver a CRM system originally costed at £47.6 million (US$70 million) has ultimately cost EDS owner, Hewlett Packard, £318 million (US$465 million) in damages!
The long-running legal battle - it started in 2004 - between BSkyB and EDS is finally over. There will be no appeal. Hewlett [...]
Microsoft Sues Salesforce.com in Battle for CRM
(PC WORLD) - Microsoft has been on the wrong side of a couple patent issues recently–the case with i4i over XML in Microsoft Word, and its recent settlement with VirnetX over VPN networking technology patents–but Microsoft does have an exhaustive portfolio of intellectual property and its not afraid to use [...]
Results Software’s CRM System Passes Intuit’s Test with Flying Colors
(CALL CENTER SERVICES) - Results Software, with its award-winning software and services, helps organizations to improve efficiencies and increase performance. It recently submitted its award-winning Results CRM system for review.
Intuit, the creator of QuickBooks Accounting reviewed the Results CRM system with its bi-directional Quickbooks integration. The system was subjected to [...]
CRM will be dead in 10 years
(IT PRO) - The death knell is ringing for customer relationship management (CRM) packages, according to Vivek Ranadivé, Tibco’s chairman and chief executive.
He claimed that CRM functions will be eclipsed by event management within 10 years as his vision of the Enterprise 3.0 becomes reality.
At the Tibco Tucon Conference in Las Vegas, [...]
